When Will I Receive My Order?
Domestic Orders (U.S.)
We ship using FedEx Ground from our office in Ann Arbor, Michigan. Delivery typically takes 1–7 business days, depending on your location and the shipping option selected at checkout.
Once your order is ready for shipment, you’ll receive a tracking number via email.
International Orders
We ship internationally via FedEx International Express. Delivery to the destination country usually takes 3–5 business days. However, final delivery time is not guaranteed, as your package must clear your country’s customs.
You’ll receive a tracking number via email once your shipment is prepared.
Please also note that our shipping charge does not include customs duties or import fees. These are determined by your local government and must be paid separately.
Why Did I Have to Pay FedEx More to Get My Package?
The shipping fee you paid covers delivery to your country only — it pays the carrier (FedEx) to transport your package from our office (point A) to your country (point B).
The additional amount collected by FedEx at the time of delivery is a customs duty — a tax imposed on imported goods by your country’s government. FedEx is legally required to collect this tax on behalf of your local customs agency.
If you have further questions, feel free to reach out.